Special Unit Surgery Coordinator - Endoscopy

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments in the Endoscopy department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with occasional Saturday shifts available for overtime.

Requirements

High School Diploma or GED
Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience
Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
Knowledge of Microsoft Word and Excel applications
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensure accurate collection.
Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments are based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by the provider and schedule according to protocol.
Maximize a department's allocated spaces by scheduling all procedures/surgeries.
Enter appointments into respective programs, both routine and emergency add-on.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enter all updates, corrections and changes to scheduled procedures/surgeries.
Maintain provider schedules for designated unit.
Coordinate multiple physician schedules.
Maintain familiarity with all appropriate scheduling functions.
Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
Notify patients of their arrival times per area protocols.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with all departments to maximize efficiency and expedite the admission process.
Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.