Coordinator Surgery Special Unit - Taussig Ambulatory
About The Position
Join Cleveland Clinic’s Taussig Cancer Center and become part of one of the most respected healthcare organizations in the world. Known for its continuous clinical trials and cancer research, the Taussig Cancer Center ensures all patients receive top-quality patient care and have access to the newest advances in cancer treatment. Surgery/Special Unit Coordinators are the backbone to the Taussig Cancer Center’s ambulatory operations. Patients coming to the Taussig Cancer Center are very sick and appreciative of the coordination and scheduling that caregivers in this role do. A caregiver in this position works days from 8:00am to 5:00pm.
Requirements
- High school diploma or GED
- Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
- Proficient in personal computers (PC) and general knowledge of PC-based systems and software
Nice To Haves
- In-depth knowledge of medical terminology and/or CPT/ICD coding
Responsibilities
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
- Validate patient physician information and ensures accurate collection.
- Identify patients in need of financial counseling to ensure appropriate payment of services.
- Triage appointments, based on diagnosis, patient preferences, and physician specialty.
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
- Perform scheduling both intra- and inter-departmentally as requested by physician orders.
- Receive orders and processes as indicated by provider and schedules according to protocol.
- Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
- Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
- Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
- Communicate with patients and their families to provide detailed instructions, directions, and resources available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
