Special Projects Coordinator

First Choice Community Health Centers-posted about 22 hours ago
Full-time • Entry Level
Lillington, NC
11-50 employees
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Performance Services/Special Projects Coordinator plans, analyzes and evaluates current or proposed health programs within the First Choice Community Health Centers (FCCHC) for the purpose of strategic planning and development; responsible for supporting volume and growth objectives through marketing, referral relationships, and service excellence (word-of-mouth referrals); assists in the development of recommendations to improve existing health programs or substantiate the need for additional programs; and performs related duties as assigned. This role is involved in core functions related to marketing and growth, grant funding, outreach and community alliances, performance measurement reporting, patient satisfaction and service excellence, as well as special executive and board-level projects. Key Performance Measures : Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 – 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, growth and patient volume measures, productivity measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, employee survey scores, and other operational measures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Marketing and Volume Growth
  • Strategic Planning
  • Outreach and Community Relations
  • Grant Writing & Program Development
  • Service Excellence/Patient Satisfaction
  • Special Projects
  • Masters Degree in Health Administration, Public Health or Business Administration with at least two (2) years of progressive supervisory/management and marketing experience in a healthcare setting or related experience.
  • Ability to prioritize and effectively execute the goals and initiatives of the organization.
  • Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to apply basic concepts of mathematics and computations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software.
  • Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment.
  • Good analytical skills, attention to details, sense of personal responsibility for work performance and a professional attitude.
  • Demonstrated cultural sensitivity and commitment to advocacy for cultural diversity.
  • The ability to adhere to policies and procedures is a must.
  • Four year college degree, preferably with concentration in Health Administration and/or management related specialization.
  • Preferred familiarity with effective use of MS Office, Publisher, Dreamweaver (or other HTML editor program), and Adobe design software.
  • Must be able to use other equipment such as a fax, copier and calculator.
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