Special Projects Configuration Coordinator

Zero-In•Sparta, NJ

50d

About The Position

Special Projects Configuration Coordinator Experience and Abilities ● We are looking for an individual who can bring their experiences into our organization and help us to “make it better.” This is a virtue that all team members should have. We focus on value internally and externally for our clients. ● Ability to see the big picture and work holistically. Our work and service not only help to solve a problem, but it interacts with a lot of other components in the ecosystem; technical, mechanical, and emotional or cultural. We are mixing technology and experience. The ideal candidate will be able to ‘see’ outside of their specific role when evaluating and solving problems. This involves direct observation when evaluating issues. ● Ability to collaborate with members of every team. Not everybody has the answer or solution to everything, so it is better to get the best people for their competencies as more minds can give you better results. So, mix and collaborate. We are a team and we succeed and fail as a team. We seek to be intentional, to inspire and resolve conflict with our team members, and members of other teams in the organization.

Requirements

Ability to see the big picture and work holistically.
Ability to collaborate with members of every team.

Responsibilities

Responsible for daily tasks to configure new hardware
Configure media players including operating systems and network configurations
Configure Audio Visual Control and Distribution systems
Configure Network Equipment including Firewalls, Wifi Access Points, Network Switches, Broadband Wireless Modems, IP Power Distribution
ERP system documentation for all devices
Content Management System device configuration
Setup demo boxes - comfortable with power tools and physical labor as well as organized assembly of components
RMA setup and testing per established protocol
Collaborate with Warehouse Packing & Shipping Clerk to pick and maintain current warehouse inventory levels as documented in NetSuite
Deliver configured hardware to the Shipping Team in a timely manner to meet customer service level agreements
Escalate issues as needed (Internal and third-party support teams)
Maintain daily internal status reports as well as communicating hardware failure internally
Maintain records of equipment inventory
Operate and maintain knowledge of audio/video distribution systems
Participate in team meetings and discussions
Provide other means of support to customers and team members as needed
Become area expert for client specific configuration special needs
Provide daily update to reporting manager on progress and confirmation needs/requirements