Special Projects Administrator

Smoky Mountain Distributo•Sevierville, TN

About The Position

The Special Projects Administrator is responsible for supporting the Company’s strategic initiatives and ensuring the smooth execution of special projects. This role requires a detail-oriented professional who can effectively present and demonstrate the features and benefits of SMD authorized products and travel packages to guests and team members.

Requirements

Exceptional customer service and communication skills
Strong organizational skills with meticulous attention to detail
Ability to work independently and manage multiple responsibilities
In-depth knowledge of sales processes, administrative procedures, and product offerings
Proficiency in contract verification and documentation
Comfortable with flexible working hours and rapid response to urgent requests
Experience using CRM systems (e.g., Zoho) for member engagement and feedback collection

Responsibilities

Present and demonstrate the features and benefits of SMD authorized products and travel packages to prospective and existing clients.
Assist with the control and responsibility of the QA process, ensuring accurate and timely documentation flows within the department.
Finalize sales contracts, guaranteeing compliance with company policies and legal requirements.
Cross-reference all client contract information to ensure accuracy and completeness.
Build and maintain positive relationships with customers, partners, and internal teams to foster collaboration and support project success.
Offer complete administrative assistance to the Specialty, Virtual, and Frontline Sales teams.
Ensure accurate data entry into administrative software.
Verify contracts and update notes in CRM software accordingly.
Knowledgeable in sales, administration, and product details to address inquiries from guests, sales staff, and administrative teams.
Sales recovery and cancellation management, reaching out to guests who cancel to attempt to save the sale and document all interactions.
Use CRM software to send emails, gather feedback and identify areas for improvement on all cancellations not recovered.
Proactively call, text and take all necessary steps to verify deals ensuring timely payment for finalized sales.