Special Programs Manager

C2 GPS- Capital Area Workforce-posted 10 months ago
Full-time • Manager
Austin, TX
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This position oversees the operations and the service delivery system of special programs/grants/contracts and provides guidance to staff on the implementation of such programs as: National Emergency Grant (NEG); Project GROW; and/or Migrant Seasonal Farm Workers (MSFW). The position ensures that staffs provide quality customer service, facilitates the provision of workforce services for the appropriate programs/grants/contracts and provides executive, managerial and administrative leadership to carry out directives. The position develops solutions, makes recommendations for improvement, participates in problem resolution and is accountable for all system and staff performance relating the programs/grants/contracts. Analyzes existing and proposed programs, policies, and services to ensure their equitability and responsiveness to customer needs. Provides recommendations for improvements in customer service systems, relations and administration. Implements programs and services targeted to specific customer needs. Serves as liaison to develop and maintain relations with community groups and complaint/regulatory agencies.

  • Oversees the day-to-day operations and activities of special programs/grants/contracts
  • Accountable for meeting and exceeding contracted performance measures for applicable special programs/grants/contracts and works with allotted budget to serve customers and meet expenditure benchmarks as appropriate.
  • Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.
  • Advises, mentors, trains and motivates staff to achieve the applicable goals of the programs/grants/contracts and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.
  • Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.
  • Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).
  • Ensures customer information remains confidential at all times and maintains the integrity of all records at the career center.
  • Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable time frames.
  • Handles multiple priorities and remains effective under pressure.
  • Reviews and approves all applicable financial assistance requests and submits to Fiscal for processing.
  • Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.
  • Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.
  • Collaborates with all applicable workforce system stakeholders, develops partnerships and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.
  • As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement; develops a team approach to problem resolution.
  • Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action.
  • Bachelor’s degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
  • Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
  • High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.
  • Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.
  • Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
  • Strong leadership skills, ability to motivate staff and provide advice to management.
  • Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
  • Ability to develop strategies and solutions.
  • Strong knowledge of effective management techniques and practices, including: planning, strategy development and implementation, assessment of outcomes and accountability.
  • Valid driver’s license with good driving record.
  • Must be organized and detail oriented.
  • Bilingual in English and Spanish preferred.
  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) with 6% Employer Match
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Pet Insurance
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