Special Products Administrator III- Remote

LoanCare

17d • $20 - $34 • Remote

About The Position

The Special Products Administrator III is responsible for supporting the review, evaluation, and processing of a variety of specialized loan-related requests in accordance with investor, client, and departmental guidelines.

Requirements

• High School Diploma or equivalent.
• 4+ years of mortgage servicing experience with emphasis on special loans preferred.
• Strong verbal and written communication skills.
• Displays leadership qualities.
• Able to work independently and multitask while maintaining a high level of organization.
• Ability to adapt to change productively and handle other essential tasks as assigned.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Word and Excel.

Nice To Haves

• Knowledge of ICE mortgage servicing systems.
• Knowledge of HELOC, SCRA, or Special Loans workstations.

Responsibilities

• Review and evaluate requests regarding Special Products functions while following required investor and/or client procedures.
• Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Products area.
• Manage department inboxes; delegate or respond to internal/external clients and/or borrowers regarding Special Products requests.
• Assist with escalations and ad-hoc special products requests.
• Accurately handle manual calculations (ARMs and HELOCs).
• Ensure task quality is maintained, and department procedures are followed.
• Assist Special Products Administrator I and II.
• Assist with training new and existing team members.
• Complete tasks within required timeframes and standards.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees