HNG Special Population Navigator/SHIIP Coord.

Kintegra Health•Gastonia, NC

4h•Onsite

About The Position

The Special Population Navigator assists patients in meeting their healthcare needs by enrolling them in appropriate healthcare payor sources (Medicaid, Medicare, ACA Insurance), connecting uninsured/underinsured patients to pharmaceutical charity programs, and FQHC services as well as providing connection to other community resources based on their expressed needs. Additional duties include creating and maintaining relationships with community agencies serving the organization's patient population through community outreach and engagement. As the Gaston County SHIIP Coordinator, the Special Population Navigator is responsible for all SHIIP training, reporting, and outreach. Additionally, the Special Population Navigator provides support when needed for initiatives including but not limited to Justice Involved Transitions Program, Gaston County Laundry and Shower unit events, Hope Fest, and PIT Count.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
Experience in a medical office setting required.
Knowledge of medical office software and comfort in using computers in daily work activity.
Must have excellent verbal communication skills.
Excellent organizational skills.
Must be able to solve problems and have critical thinking skills.
Understand and maintain patient confidentiality
High School Diploma or GED certificate required
SHIIP Counselor
ACA Certified Application Counselor
SOAR (?)

Nice To Haves

Bilingual (English/Spanish)
Basic medical terminology.
Proficient in use of all computer software utilized in the organization, including but not limited to Epic, Marketplace.gov, The Connector, SHIIP software (STAR), and TPC.
Bachelor's Degree preferred

Responsibilities

Provide excellent customer service to all constituencies - community members, patients, fellow employees, community agency staff.
Utilizing motivational interviewing techniques, assess individuals' current needs and resources.
Based on information provided by individuals served, educate, enroll, and/or refer to appropriate resources.
Lead SHIIP outreach, education, and enrollment activities for Gaston County
Recruit, onboard, train, and manage SHIIP volunteers
Document SHIIP activities utilizing the STARS system as required by NC Department of Insurance; be timely with reporting requirements
Meet or exceed program metrics as determined by NC Department of Insurance
Remain compliant and current with all MAP, Medicare, ACA insurance, SOAR, FQHC, and community agency certifications, program guidelines, policies, procedures, documentation requirements, and reporting standards.
Participate in QI initiatives to improve processes and minimize errors and variation.
Maintain efficient workflow.
Utilize data systems to update and communicate with staff in order to receive appropriate referrals and expedite patient processing
Document activities in The Connector, TPC, Epic, STARS, and other means as requested by team leads and/or program manager.
Develop and maintain positive relationships with community members and agencies through community outreach and engagement.
Physical demands include but not limited to setting up tables, chairs, booths and IT equipment at off-site enrollment events.
Perform other duties as assigned.
Support HNG and CoC initiatives and projects including but not limited to Laundry & Shower unit operations, Justice Involved Transitions program, Hope Fest, and Eye Clinic.