Special Investigations Unit Field Investigator

The Hartford

5d•Remote

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a talented Special Investigator to join our Special Investigations Unit (SIU). This position will be based out of the Richmond, VA area. The coverage territory will be all of VA and Northern North Carolina. The ideal candidate for this opportunity will spend 100% of their time traveling within their assigned region to visit loss sites, interview witnesses, conduct recorded statements, take photos, and inspect physical evidence. Additionally, the candidate will investigate all lines of business to include Medical Investigations in Auto, Worker’s Compensation, General Liability and Group Benefits as well as Property losses. SIU Investigators work in partnership with claim handlers across all lines of business to investigate suspicious claims. The Field Investigators performing investigations to provide information to the claims handler which will assist in the adjudication of the claim. The mission of the SIU is to contribute to claims accuracy by building fraud awareness and investigating questionable claims. This position will report to the SIU Manager and will be responsible for conducting thorough, timely, efficient and impartial investigations to support the accurate resolution of insurance claims by the Company.

Requirements

Minimum of 3 years special investigation insurance experience and/or investigative law enforcement experience required.
Reside roughly within 30 miles of Richmond, VA to cover Virginia and Northern North Carolina.
Strong interviewing and communication skills (verbal and written).
The ability to work well independently and in a team environment.
Consistent high level of performance and achievement over career span.
Strong critical thinking and analytical skills; ability to make deductions; logical and sequential thinker.
Excellent written and verbal communication and diplomacy skills, inspiring confidence among main customers.
The ability to work well independently and in a team environment.
Consistent high level of performance and achievement over career span.
A valid driver’s license is required.

Nice To Haves

Bachelor’s Degree preferred.
Solid understanding of SIU or relevant claim processes, practices, and applicable laws and regulations strongly preferred.
Designations in CIFI, FCLS or FCLA are strongly preferred.

Responsibilities

This SIU Investigator will be responsible for assignments in Virginia and the Northern North Carolina areas.
Assignments may include investigations directly referred by the claim staff, or losses reviewed by the field investigator proactively which may be appropriate for SIU Involvement.
The investigator is expected to have face to face interaction with parties to a loss, including insured, claimants, witnesses, experts, and other professionals on a routine basis.
Investigative assignments may include claims with identified suspicious loss indictors, definable inconsistencies, or those which otherwise require a high-level investigative skill and/or local in person presence.
Effective time management skills, proactive execution of investigative plans, and flexibility are necessary to ensure the effectiveness of this position.
The investigator must understand and exhibit appropriate investigative behaviors and methods while conducting investigations, including development of the facts, due diligence around evidence collection and interviews.
The Investigator must be able to effectively communicate investigative findings orally and in writing.
The Investigator will also be responsible for understanding fraud trends within his or her area of responsibility and leverage knowledge gained to SIU analytical resources.
Independently complete investigations in accordance with The Hartford’s core performance values and best practices with minimal direction.
Prepare and submit investigative reports detailing and documenting all phases of an investigation to assist in the resolution of the claim.
Recognize intelligence opportunities through active investigations and shares this information within SIU.
Interface with the SIU Community and Law Enforcement; including attendance of NICB and other industry meetings.
Continually enhance investigative skills and understanding of emerging issues impacting property and casualty and group benefit claims.
Provide support to claims partners and other departments within the Company, which may include identifying training needs; participation in developing and presenting training and mentoring of external business partners and internal staff.