LN Venues, Special Events Sales Manager - Philadelphia Market

Live Nation Entertainment•Philadelphia, PA

22h•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This role is for a Special Events Sales Manager who is passionate, motivated, driven, entrepreneurial, resourceful, innovative, forward-thinking, and committed. The role focuses on the financial performance of the department, ensuring revenue generation according to individual sales quotas, and assisting the Director of Sales (DOS) in creating annual sales plans for various market segments including Convention, Association, Incentive, Tour & Travel, Social, Local, Corporate, SMERF, and DMC. Key responsibilities include meeting and exceeding individual sales goals, consistently fulfilling sales call quotas, understanding the competitive landscape, and handling initial inquiries promptly. The manager will develop and maintain targeted client databases, build positive relationships with Convention & Visitors Bureaus, professional organizations, local chambers of commerce, hotels, and vendors. The role also involves ensuring optimal venue perception, adhering to Live Nation standards, monitoring and fulfilling required reports, maintaining accurate event financial records, generating proposals, negotiating and generating contracts, managing post-event correspondence, and handling client relations. Expertise in software programs like Caterease, Cendyn, Exact Target, Rome, and Hoovers is required. The manager will also solicit new and existing clients, create promotional programs, develop sales strategies for defined market segments, and actively participate in local civic and business organizations, tradeshows, networking events, and off-site sales efforts.

Requirements

Responsible Alcohol Awareness Training Certification or Equivalent
Working knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations
Comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Skilled in interpersonal communications, organizational concepts and financial knowledge
Ability to delegate, follow up, relate to staff and guests / clients in a positive effective manner
High school diploma required
Three to five years sales experience in the hospitality industry
Tolerance of all cultures, music and art forms

Nice To Haves

Bachelor's degree preferred
Experience in catering sales/social/wedding markets highly preferred
Local market experience and relationships

Responsibilities

Aggressively ensure that revenue is generated in accordance to individual sales quota established by DOS and track financials per market segment, per month and per quarter
Assist DOS in creating annual sales plans for each market segment; Convention, Association, Incentive, Tour &Travel, Social, Local, Corporate; SMERF, DMC, etc.
Meet and exceed individual sales goals
Consistently fulfill sales call quotas and required tracking protocol
Complete understanding of competitive set as well as key points to sell against such venues
Handle initial phone call and electronic inquiries in a timely manner (within 24 hours)
Develop a complete, comprehensive targeted list of companies/organizations within assigned categories
Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc.
Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors
Help to ensure optimal perception of the venue within the community as well as within professional organizations
Maintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee Handbook
With DOS, ensure and monitor that all required reports (SEO’s, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc.) are fulfilled and distributed in a timely manner for proper planning
Maintain accurate event financial records and adhere to required departmental and organizational processes/protocol
Generation of proposals
Generation of Special Events Orders
Contract negotiations
Generation of contracts
Post-event correspondence
Supply requisitions
Client relations
Maintain and communicate current event information on talent calendar
Ensure accurate file maintenance (Caterease and Rome)
Working knowledge and expertise in use of Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.
Management of software programs affiliated with the department; Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.
Understanding of all operational department responsibilities, capabilities and limitations, to smoothly ensure maximum guest satisfaction, event execution and operational communication
Ensure staffing levels are fulfilled by the Logistics Manager
Solicit new and existing clients to meet / exceed budgetary sales expectations
Create internal/external promotional programs and track results
Fulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / required
Develop sales strategy for defined market segments, industries & conventions
Build and maintain client database(s) in Caterease & Exact Target
Actively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA etc.)
Assist in development of sales collateral material
Assist in updating of venue sales website, on-line venue listings and assigned social media applications
Attends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of Sales
Geographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales direction

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets
Generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Access to free live events through our exclusive employee ticketing program