Special Care Account Representative

360care•Louisville, KY

35d

About The Position

Purpose: To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support. Essential Job Functions: Coordinates resident accounts and billing schedules with proper set up procedures Account research and terminations Assist with premium processing, telephone, and customer service as needed Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers Assist customers with all areas of service including: Collection issues Customer refunds Account adjustments Small balance write-off Customer reconciliations Other adjustments Update records based on various reports/mail including: Offset tracker Deceased reports Faxes Mail Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy Reacts positively to change Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines Other duties as assigned

Requirements

Associate degree or equivalent
3-5 years administrative experience
Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
Strong date entry skills and phone/email etiquette
Must have excellent organization, analytical and problem-solving skills
Exhibits strong customer service and follow up skills
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities
Able to work in a fast pace environment

Nice To Haves

Knowledge of medical billing and collection procedures
Accounts Receivable knowledge/experience preferred

Responsibilities

Coordinates resident accounts and billing schedules with proper set up procedures
Account research and terminations
Assist with premium processing, telephone, and customer service as needed
Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers
Assist customers with all areas of service including: Collection issues Customer refunds Account adjustments Small balance write-off Customer reconciliations Other adjustments
Update records based on various reports/mail including: Offset tracker Deceased reports Faxes Mail
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy
Reacts positively to change
Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines
Other duties as assigned