Special Accounts Representative (Collections)

Mid American Credit Union•Wichita, KS

2d•$19

About The Position

The primary responsibility of this position is to preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Requirements

Education - High School Diploma or GED required
Experience - Six months to two years of similar or related experience, including time spent in preparatory positions.
Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
Great attention to detail
Excellent communication skills – written and verbal.
Ability to multi task.
Organizational skills

Responsibilities

Contact delinquent accounts and negative share accounts by phone and mail; take appropriate action to have members bring accounts current.
Analyze financial situation of delinquent borrowers; make recommendations for further action when other arrangements to bring the loan current are unsuccessful.
Maintain accurate files and reports on all collections activity.
Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans.
Regularly file loan files and other collection related documents.
Testify at legal proceedings as required.
Be committed to being part of the Mid American team!
Show commitment to learning and growth.
Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.
Be able to work individually as well as with a team.
Embrace change and be able to think of new ideas to assist our members.
Demonstrate financial responsibility and professionalism.