Spec, Ops, Administrative

gategroup•FT Lauderdale, FL

13h

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers. Main Duties and Responsibilities: Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality. Helps drive unit-wide quality strategy programs and processes. Partners with operations and training functions to identify training needs and provide input on training approaches and content. Partners with operations to identify and use the 8D process to resolve flight attendant comments. Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner. Receives and responds to customers inquiries relating to flight attendant comments. Works directly with the customers during IFBL disputes and visits to the unit. Communicates flight attendant comment reporting verbally and visually to the operational staff and management. Data entry of flight attendant comments. Other duties as assigned by management.

Requirements

High School diploma or equivalent is required
1 year of customer service experience in a manufacturing environment
1 year of data entry experience
Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
Working knowledge of operations
Presentation skills
Must have excellent written and verbal communication skills

Nice To Haves

Associate's degree preferred

Responsibilities

Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs
Implements strategies to support and improve quality
Helps drive unit-wide quality strategy programs and processes
Partners with operations and training functions to identify training needs and provide input on training approaches and content
Partners with operations to identify and use the 8D process to resolve flight attendant comments
Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner
Receives and responds to customers inquiries relating to flight attendant comments
Works directly with the customers during IFBL disputes and visits to the unit
Communicates flight attendant comment reporting verbally and visually to the operational staff and management
Data entry of flight attendant comments
Other duties as assigned by management