Spec IT Enterprise Applications

Metropolitan Nashville Public Schools•Nashville, TN

2d•$26

About The Position

Supports the activities related to the maintenance, and support towards successful application administration and end-user success. Provides technical expertise and support to ensure an application's reliability, functionality and value in the district. What you will do Supports the product throughout its lifecycle by participating in planning sessions, testing of releases/enhancements and implementation of releases/enhancements. Review and analyze system settings, configuration and business rules to resolve technical issues. Following standards, procedures and processes, configure and/or create reports, fields, modules and other functionality for the assigned product(s). Work with the analyst and product manager to review application roadmap, trends and organizational needs. Help develop a strategy to resolve issues, implement changes and/or improve end-user experience. Monitor system performance and trends. Make technical recommendations for improvement towards product stability and increased performance. Respond to and resolve end-user inquiries and support incidents. Support and manage security and access control protocols and business rules. As the subject matter expert for the assigned product(s), ensure effective documentation by advising the Training team on content specifics. As the subject matter expert for the assigned product(s), collaborate with the product manager and support the training team to ensure effective documentation, training resources and as needed, participate in specialized training.

Requirements

2 years in a technical support role
Strong analytical and troubleshooting skills.
Strong written and verbal communication skills
Able to communicate effectively with technical and non-technical customers and stakeholders
Collaborate with cross functional teams
Follow and execute technical documentation and instructions
Relevant IT industry Upon Hire

Responsibilities

Supports the product throughout its lifecycle by participating in planning sessions, testing of releases/enhancements and implementation of releases/enhancements.
Review and analyze system settings, configuration and business rules to resolve technical issues.
Following standards, procedures and processes, configure and/or create reports, fields, modules and other functionality for the assigned product(s).
Work with the analyst and product manager to review application roadmap, trends and organizational needs.
Help develop a strategy to resolve issues, implement changes and/or improve end-user experience.
Monitor system performance and trends.
Make technical recommendations for improvement towards product stability and increased performance.
Respond to and resolve end-user inquiries and support incidents.
Support and manage security and access control protocols and business rules.
As the subject matter expert for the assigned product(s), ensure effective documentation by advising the Training team on content specifics.
As the subject matter expert for the assigned product(s), collaborate with the product manager and support the training team to ensure effective documentation, training resources and as needed, participate in specialized training.