Spec, ATM & Debit Operations

BCU•Vernon Hills, IL

About The Position

This role is responsible for the day-to-day operations of the BCU debit card portfolio and ATM operations. This individual will be responsible for various ATM and debit card transactional duties and analyze and diagnose complex situations to ensure exceptional member service.

Requirements

High school diploma or equivalent required: some college coursework preferred.
Minimum 1+ years of debit card or financial industry experience preferred.
Ability to prioritize daily workload
Must be detail oriented and have strong organizational skills.
Excellent written and oral communication skills
Ability to communicate effectively and project a professional image
The ability to complete tasks by following general guidelines and policies is essential.
The individual should be able to identify errors or faults in process and recommend or implement solutions.
Must be self-directed and motivated to complete repetitive tasks.
Sensitivity to confidential information is required.
Basic knowledge of Microsoft Word, Excel and Outlook

Responsibilities

Responsible for daily debit card operation tasks including but not limited to exception reports, adjustments, disputes and general ledger reconciliation.
Monitor ATM faults and open service tickets, as needed
Review and process ATM check deposits
Provide daily support to various internal departments
Able to manage and execute a high volume of tasks in adherence to department procedures and service level agreements
Able to resolve complex issues with minimal supervision or direction
Provide recommendations and implement process changes to improve efficiency and reduce operational expenses
Provide back up support for other Team members