Spare Parts Coordinator

Valmet • Charlotte, NC

6d

About The Position

The Valmet Spare Parts Coordinator will play a key role in managing customer orders from order entry to receipt of payment, ensuring smooth communication between internal departments and external customers. This position requires customer centricity, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments. Identifies the requested items using Valmet’s documentation systems. Seeks item cost and lead time using internal communication tools. Sets the item sales price according to Valmet’s guidelines. Acts as the primary contact for customers regarding order status and delivery schedules. Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products. Provides status and other related updates to customers in a timely manner. Participates in the accounts receivable process. Participates in periodic conference calls with Sales Managers to review status of customer orders. Occasionally travels to customer sites to develop customer relationships.

Requirements

• Associate's Degree from a two-year college or related field preferred.
• 1 to 3 years customer service experience; or equivalent combination of education and experience.

Responsibilities

• Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments.
• Identifies the requested items using Valmet’s documentation systems.
• Seeks item cost and lead time using internal communication tools.
• Sets the item sales price according to Valmet’s guidelines.
• Acts as the primary contact for customers regarding order status and delivery schedules.
• Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products.
• Provides status and other related updates to customers in a timely manner.
• Participates in the accounts receivable process.
• Participates in periodic conference calls with Sales Managers to review status of customer orders.
• Occasionally travels to customer sites to develop customer relationships.

Benefits

• Valmet offers a dynamic work environment that is team-oriented, international and focused on growth.
• We value and encourage an innovative culture that suits development-minded people who enjoy working in a fast-paced and energetic environment.
• All this comes with a generous wage and benefits package that includes a company funded pension plan and 401k with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree