Spare Parts Coordinator

Aston Carter • Saline, MI

16h • $23 - $26 • Onsite

About The Position

We are seeking a dedicated and detail-oriented Parts Coordinator to join our team. In this role, you will manage spare parts orders and provide exceptional customer support, ensuring smooth operations and customer satisfaction.

Requirements

• 3+ years of coordinator and customer-facing experience.
• ERP experience, ideally with Job Boss.
• Strong proficiency in Microsoft Excel and Outlook.
• Experience in inventory and order management/processing.
• Knowledge of warranty claims and administrative support.

Nice To Haves

• Associate’s degree in Business, Supply Chain, Engineering, or a related field preferred.
• Equivalent experience in a parts department or service coordination role may be considered.
• Prior experience in manufacturing or industrial equipment support is highly desirable.
• Familiarity with HTS codes and international logistics is a plus.
• Proficiency with ERP/order management systems like SAP or Microsoft Dynamics.

Responsibilities

• Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
• Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
• Coordinate shipping and delivery logistics with warehouse and transportation teams.
• Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
• Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
• Provide accurate quotes and lead times for parts and services.
• Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
• Assist in scheduling service work and ensure proper job closure.
• Manage customer returns and warranty claims.
• Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
• Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
• Update internal tools such as parts catalogs and pricing databases.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree