Spare Parts Coordinator

Aston Carter•Saline, MI

1d•$23 - $26•Onsite

About The Position

We are seeking a detail-oriented Parts Coordinator to manage and coordinate the ordering, sourcing, and logistics of spare parts for our organization. This role requires strong customer service and technical support skills to ensure timely delivery and satisfaction.

Requirements

3+ years of coordinator and customer-facing experience.
Experience with ERP systems (preferably Job Boss).
Strong proficiency in Microsoft Excel and Outlook.
Experience in inventory and order management/processing.
Experience with warranty claims and administrative support.

Nice To Haves

Associate’s degree in Business, Supply Chain, Engineering, or a related field preferred.
Equivalent experience in a parts department or service coordination role may be considered.
Prior experience in manufacturing or industrial equipment support is highly desirable.
Familiarity with HTS codes and international logistics is a plus.
Proficiency with ERP/order management systems (e.g., SAP, Microsoft Dynamics).
Working knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
Coordinate shipping and delivery logistics with warehouse and transportation teams.
Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
Provide accurate quotes and lead times for parts and services.
Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
Assist in scheduling service work and ensure proper job closure.
Manage customer returns and warranty claims, issue RMAs, and coordinate with suppliers or the factory for approvals and credit processing.
Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
Update internal tools such as parts catalogs and pricing databases.