Spanish Speaking Customer Service, Call Center

ASEA•Pleasant Grove, UT

3d•Onsite

About The Position

SPANISH SPEAKING CUSTOMER SERVICE, CALL CENTER ASEA is looking for a talented and enthusiastic Spanish-speaking Call Center Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that works hard and plays hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth. SUMMARY: The Call Center Representative assists ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and Spanish.

Requirements

Must be able to work in office, Pleasant Grove UT.
High school diploma or equivalent.
Fluent in business-related English and Spanish.
Strong communication and organizational skills.
Able to work independently and be an adapt problem solver.
Friendly, flexible, dependable, and professional.
Great attention to detail and ability to multitask.
Computer literate in Microsoft Office, internet, and CRMs.

Nice To Haves

Other languages a plus (verbal, written, comp).
Previous experience in customer service.
Experience with Direct Sales or Network Marketing industry strongly preferred.

Responsibilities

Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
Provide customers with product and service information.
Fulfill requests, complete transactions, and enter new customer information into the system accurately.
Follow up to customer calls and escalate unresolved problems where necessary.
Update job knowledge by participating in training and educational opportunities.
Work as an integral part of the call center team.
Follow all call documentation requirements.
Other duties as assigned.