Spanish Bilingual Insurance Service Agent (Remote US)

Roamly • Austin, TX

14d • $45,000 - $51,000 • Remote

About The Position

As a Bilingual Insurance Service Agent at Roamly, you will be a front-line hero for our adventurous community. You will be the core resource for educating customers on RV insurance and helping them with their policy needs. We are looking for a true "change agent"—someone who is excited to help build our processes and thrives in an environment of constant growth. Your work will be crucial in ensuring the best possible customer experience and will directly influence our product decisions and roadmap.

Requirements

• A minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) is preferred.
• A Property and Casualty License is required.
• Professional fluency in both English and Spanish (written and verbal) is required.
• You aren't just okay with change—you are excited by it. You enjoy being part of the evolution of a brand.
• You are a master of managing your workload effectively, often handling competing priorities and high-volume tasks at once.
• You are a detail-oriented individual with a strong commitment to providing the best possible service, and you approach every interaction with patience, empathy, and professionalism.
• You have a proficient working knowledge of G-Suite and Microsoft Office products.

Responsibilities

• Effectively multitask while taking customer calls and handling email correspondence regarding billing questions, online payments, renewals, and cancellations in both English and Spanish.
• Process incoming policy change requests from customers.
• Review policy coverages and issue certificates of insurance, evidence of insurance, or binders.
• Retain customers by overcoming objections to cancellation and providing effective solutions.
• Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
• Identify opportunities to cross-sell and transfer new business leads to the sales team.

Benefits

• Competitive Compensation: Base salary of $45,000-$51,000 DOE.
• Growth Opportunity: Join a company in its early stages and help build its foundation for success.
• Equity: Opportunity to earn equity compensation.
• Comprehensive Benefits: 100% company-paid medical premiums for employees, 401(k) [Match], and Flexible PTO.
• Vibrant Culture: Lively Austin HQ with catered lunches, Happy Hours, and team-building events.
• Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed