Spanish Bilingual Customer Service Representative

TEKsystems•Pompano Beach, FL

1d•$19 - $25•Hybrid

About The Position

As a Customer Service Representative, you’ll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward. -Respond to inquiries from field representatives, dealerships, customers, and lenders. • Provide high-quality, individualized customer service via email, telephone, and chat. • Apply knowledge of the organization, products, services, and policies to resolve customer issues. • Address and resolve customer questions, complaints, and requests, including contract interpretation. • Deliver technical support to auto dealers for portal access and troubleshooting. • Generate and provide accurate reports using tools. • Interact effectively with various departments and associates, including management.

Requirements

1+ year of call center or corporate professional experience
Fluent in English and Spanish

Responsibilities

Respond to inquiries from field representatives, dealerships, customers, and lenders.
Provide high-quality, individualized customer service via email, telephone, and chat.
Apply knowledge of the organization, products, services, and policies to resolve customer issues.
Address and resolve customer questions, complaints, and requests, including contract interpretation.
Deliver technical support to auto dealers for portal access and troubleshooting.
Generate and provide accurate reports using tools.
Interact effectively with various departments and associates, including management.