Bilingual Spanish Customer Service Representative
About The Position
Looking for an opportunity to join a technology company dedicated to helping those in need get to medical appointments and is poised for significant growth? Want to work in a NON-SALES environment? Our Mission: “To restore access and dignity to care” If you are motivated to make a difference in the lives of others and our mission speaks to you, we want to hear from you! Description We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Requirements
- High school diploma or equivalent
- One (1) year of inbound call center experience in high call volume atmosphere
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Accurately type 35 wpm or more
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
- Must be able to pass a criminal background record check and sanctions check
- Must be a US Citizen
- Must have the ability to work flexible shifts
- Well-lit, dedicated and quiet area from where to work remotely without interruption or distraction.
- Notebook or Desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
- High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
Nice To Haves
- Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits
- Fluency in languages in addition to English a plus
Responsibilities
- Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Confirming member eligibility
- Answering Member inquiries regarding transportation services
- Identifying and assessing Member's additional needs
- Intaking of Member concerns
- Actively working with other internal departments to quickly address real-time issues
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
