Spanish Bilingual Call Center Rep

Alta Resources • Fort Myers, FL

6d

About The Position

Alta Resources is looking for Spanish Speaking Call Center Rep to provide professional, high-quality, “best-in-class” customer service and sales support. As a Spanish Bilingual Customer Care Rep you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers, most of whom are primary Spanish speakers. Spanish Speaking Call Center Representatives Responsibilities include: Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers. Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Requirements

• Must be fluent in Spanish and English, both verbally and in the written word.
• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.
• High school diploma or equivalent (GED, HSED) required.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.

Nice To Haves

• Post high school education is preferred.

Responsibilities

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED