Call Center Associate I (Bilingual English/Spanish)
About The Position
The Call Center Associate I will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. A lthough remote, position requires some monthly onsite needs including training and meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.
Requirements
- High School Diploma or GED required.
- This position is entry level, training provided.
- Bilingual Spanish/English required.
- Exceptional customer service skills.
- Computer proficiency is a must.
- Self-motivation and commitment to EXCELLENCE.
Responsibilities
- Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
- Responds to and resolves patient requests/concerns.
- Refers clinical questions to medical providers.
- Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
- Update existing patient demographic information.
- Confirms insurance when necessary.
- Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
- Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.
Benefits
- Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
- Dental, Vision, and Prescription Insurance
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Program
- Employee Assistant Program
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan.
- $50,000 term life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
