Spaceport Experience Specialist

SpaceX

6d•Onsite

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SPACEPORT EXPERIENCE SPECIALIST The Spaceport Experience Specialist plays a key role in designing and delivering best-in-class employee experiences across SpaceX. This role supports the execution of internal and external programming, site activations, wellness offerings, and community-building efforts that enhance culture, boost morale, and drive engagement at our spaceport locations. You will partner with internal teams to bring large-scale initiatives to life while also owning the day-to-day execution of services, events, and amenities that improve quality of life for SpaceX employees. The ideal candidate is creative, operationally-minded, and has a sharp eye for aesthetics. You’ll be responsible for improving shared spaces, owning internal communications like the monthly Experience newsletter, and helping create environments where employees feel inspired and supported.

Requirements

High school diploma or equivalency certificate
2+ years of experience within the hospitality or operations industry

Nice To Haves

Strong creative instincts and a polished eye for aesthetics and space design
Experience launching new programs or services from the ground up
Experience managing internal newsletters, campaigns, or communication tools
Comfortable working cross-functionally in fast-paced, multidisciplinary environments
Skilled in Microsoft Office, Outlook, and collaborative/project tools
Strong communication and writing skills
Familiar with vendor bidding, purchasing processes, and creating scopes of work
Ability to read floor plans and assist with space planning decisions
Highly organized with strong time management and the ability to juggle multiple priorities
Experience developing SOPs, onboarding materials, and internal training docs
Self-starter comfortable operating with limited direction and adjusting to evolving priorities

Responsibilities

Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination
Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic
Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams
Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards
Assist with event logistics, vendor coordination, signage, and internal communication workflows
Train staff on customer service expectations, anticipating needs, and effective problem resolution
Maintain team documentation including SOPs, onboarding guides, and playbooks
Track program data, ticketing trends, and supports internal reporting
Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners
Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process