Spa Supervisor

Four Seasons Hotels and Resorts•Miami Beach, FL

1d•Onsite

About The Position

The Spa Supervisor is an integral part of the Spa Team. You are the first impression and have the opportunity to make a lasting impression through your intuitive service, attention to detail, and highly efficient check-in skills. This role ensures accuracy in managing spa reservations, timeliness for appointment pick-up, and ensuring a welcoming and relaxing spa environment.

Requirements

Excellent reading, writing and oral proficiency in the English language.
Excellent communication skills.
Basic knowledge of Microsoft, One Drive and Book4Time preferred.
Supervisory experience preferred.
A thorough understanding of Spa treatments and The Spa environment.

Responsibilities

Provides a warm and welcoming experience for all guests arriving at the Spa and is the main contact for those under group reservations.
Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.
Assists with processing incoming reservations, in-house correspondence, emails, or other communications.
Assists with e-mails confirmation and replying to all inquiries.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to employees and ensure that they are understood.
Facilitating the training of Spa Coordinators and assisting Spa Attendants as needed.
Perform administrative tasks such as, but not limited: purchase orders, receiving, inventory.
Ensuring that Four Seasons & Forbes Standards are met.