Spa - Spa Supervisor
About The Position
JOB PURPOSE: The Retail Supervisor is responsible for assisting in the day-to-day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards, overseeing sales associates, ensuring quality customer service, providing inventory control and meeting /exceeding revenue targets. ESSENTIAL JOB FUNCTIONS: Display effectively, communicate and hold all retail associates accountable for The Triology. Assist with ensuring all audit requirements are met on a daily basis. Participate in all quarterly inventories to audit standards. Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits. Assist with the monthly mark down plans. Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness. Assist with the interviewing and hiring of retail associates as needed based on business levels. Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell. Assist with training for retail associates in sales procedures and customer service. Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required. Assist with ensuring all Moments of Service checklists are completed monthly and documented. Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.
Requirements
- 1 year’s supervisory experience working in a customer orientated environment.
- Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts including weekends, evenings, and holidays.
- Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Responsibilities
- Display effectively, communicate and hold all retail associates accountable for The Triology.
- Assist with ensuring all audit requirements are met on a daily basis.
- Participate in all quarterly inventories to audit standards.
- Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
- Assist with the monthly mark down plans.
- Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.
- Assist with the interviewing and hiring of retail associates as needed based on business levels.
- Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
- Assist with training for retail associates in sales procedures and customer service.
- Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.
- Assist with ensuring all Moments of Service checklists are completed monthly and documented.
- Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
