Spa Supervisor - Full Time

SCP Hotels•Gleneden Beach, OR

3d•$18

About The Position

The Spa Supervisor is responsible for managing the daily operations of the Spa. This postion is the point person for all aspects of the Spa & Salon and is responsible for planning and executing the Spa experience, marketing, and administration. The Spa Supervisor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times.
Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
Conduct pre-shift meetings with team members to review all information pertinent to the day's business and to assign any additional projects.
Ensure that team members report to work as scheduled. Document any late or absent team members.
Coordinate breaks and assign work duties to team members.
Lead by example and assist team members with their job functions to ensure optimum service to guests and create training opportunities.
Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members.
Develop training plans for both new and current team members to stay up to date with the current spa industry trends and standards.
Motivate team members and help them to achieve established goals and objectives through open communication and project collaborations.
Help facilitate exceptional communication between spa guests, team members, and other departments for successful daily operations and to create clear expectations.
Assist with spa orders and inventory by continuously monitoring sales, amenity usage, and backbar stock to ensure sufficient inventory level
Maintain knowledge of all daily spa operations assisting with reservations, phones, and spa housekeeping as needed in addition to supervisor duties.
Cultivate the SCP Culture & Core Values by leading our team members to a deeper understanding of our brand. Encourage team member buy-in and reward team member ownership of the SCP Culture.
Maintain a high level of professionalism in all aspects of the job especially in times where clients may be emotionally processing or feeling insecure about their bodies.
Continuously promote a warm and inclusive environment for guests' of all different backgrounds, ethnicities, sexualities, and gender identities.
Comply with state massage and cosmetology board regulations.
Comply with all state and local safety and health regulations.
Report any maintenance issues, safety hazards, or cleanliness concerns to the Spa Manager or designated supervisor promptly.
Maintain complete confidentiality in all guest matters in accordance with Hotel policy.
Other duties as assigned.