Spa Supervisor

EOS•Kitty Hawk, NC

7h•Onsite

About The Position

The Sanderling Resort is looking for a full-time Spa Supervisor to join our team. The primary responsibility of the Spa Supervisor is to ensure smooth daily operations and exceptional guest experience. The right candidate will have a strong background in customer service with exceptional communication skills and phone etiquette. Work schedule would be Wednesday through Sunday. PURPOSE: To ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests. Overseeing front desk, scheduling, cleanliness, and service quality, ultimately contributing to the spa's financial goals and reputation.

Requirements

2+ years of experience in a guest facing customer service role
Must have experience in conflict resolution and de-escalation
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for providing the best customer experience possible
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality
Excellent verbal communication skills, a clear speaking voice, and the ability to maintain a professional and positive tone at all times.
Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor.
Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.

Nice To Haves

Spa or customer service management experience preferred but not required

Responsibilities

Works with Spa Director to oversee the front desk staff and spa therapists
Provides a warm introduction to spa guests
Reserves and confirms spa appointments
Understands the basics of the spa menu and products to communicate knowledgeably with guests
Assist guests with use of lockers and amenities
Executes the standard of the spa in the set-up of amenities and décor
Completes hourly walkthrough and recovery of spa
Acts as the main point of contact for groups and bridal parties
Addresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retention
Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areas
Ensure boutique and retail spaces are neat, organized, and fully stocked
Act as a leader in the absence of the Spa Director and maintains established guidelines
Attend all scheduled meetings and training sessions.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
Ability to move up and down stairs occasionally
Ability to move quickly based on guest needs
Ability to bend, stretch, and reach frequently, including above head
Ability to visibly survey areas clearly and inspect visual details
Ability to communicate and exchange information effectively
Ability to read, write, speak, and understand basic English
Ability to complete a satisfactory background check
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
Ability to work flexible hours based on business needs including midweek and weekend days