Spa Supervisor (Full Time)

Human Resources Team•Waimea, HI

About The Position

The Spa Supervisor is responsible for overseeing Spa Providers, Spa Concierge, and Spa Attendants, while supporting daily operations and delivering exceptional guest service across the spa facilities. This role ensures smooth day-to-day operations, high service standards, and effective team leadership. Responsibilities include role of Spa Concierge in addition to staffing, facility and locker room operations, inventory and supply management, group bookings, concierge and pre-arrival requests, and other operational functions as needed.

Requirements

Strong leadership, interpersonal, and communication skills (verbal and written).
Ability to remain calm, focused, and effective in a fast-paced and high-pressure environment.
Highly organized, detail-oriented, and dependable.
Self-motivated and results-driven with a strong guest-service mindset.
Ability to make sound decisions in the best interest of guests and the department.
Strong problem-solving skills with the ability to prioritize and adapt quickly.
Professional, cooperative, and positive demeanor.
Proficient in basic mathematics, including percentages and fractions.
Ability to read, interpret, and prepare reports, budgets, operating procedures, and safety documentation.
Ability to maintain confidentiality and discretion regarding guest and spa information.
Ability to stand and remain active for extended periods; includes walking, bending, lifting, pushing, and pulling.
Energetic, professional, and enthusiastic demeanor.
Ability to present oneself in a professional and polished manner at all times.
High school diploma or equivalent combination of education and relevant experience.
Must obtain CPR/AED and First Aid certification within 60 days of hire.
Minimum of three (3) years of experience in a similar supervisory role within a spa, wellness, hospitality, or related environment.

Nice To Haves

Staff training, scheduling, supervision, coaching, and performance evaluations.
Inventory management and financial tracking.
Marketing, merchandising, and programming support.
Ability to perform operational duties of staff positions as needed.

Responsibilities

Participate in weekly planning and operational meetings.
Collaborate with management to develop short- and long-term departmental goals and monitor ongoing progress.
Conduct regular evaluations of spa facilities, staff appearance, and service standards; implement action plans as necessary.
Ensure efficient spa operations, including staffing, inventory levels, supply management, and sales performance.
Monitor and follow up on all spa maintenance requests.
Develop, implement, and enforce Standard Operating Procedures (SOPs).
Conduct service standard audits and communicate goals, expectations, and relevant information to spa staff.
Lead daily briefings and maintain a visible, hands-on leadership presence within the department.
Train, coach, and mentor team members while reinforcing quality standards through feedback, audits, and ongoing support.
Conduct tours for new hires, media representatives, and VIP guests.
Assist the Spa Director as a point of contact for group bookings and spa buyouts.
Work from the spa desk for the duration of scheduled shifts.
Utilize the Book4Time spa booking system proficiently.
Enforce spa rules, policies, and procedures with tact, professionalism, and discretion.
Take ownership of guest concerns and complaints, demonstrating initiative to resolve issues promptly and effectively.
Participate in training sessions, departmental communications, planning meetings, and associate engagement activities.
Support associate and community relations initiatives as needed.
Perform other related duties as assigned or required.