Spa Supervisor

EOS•Marathon, FL

12d•Onsite

About The Position

The Supervisor is responsible for managing Spa front of house operations, Guest Services Agents, and all areas of spa facility including the boutique, fitness areas and spa guest areas. Primary Responsibilities include, but are not limited to, providing a warm introduction to the guests spa experience, reserving/confirming spa appointments for guests, acting as the point of contact for groups and bridal parties, actively participating in ongoing training, maintaining cleanliness standards in all areas of spa facility . Must be a “problem solver,” capable of quickly and efficiently resolving staff complaints regarding product or service, rates, and personnel performance standards. Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity. Responsible for submitting orders for review for all operational supplies and homecare products. Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks. Develop revenue enhancing and cost saving strategies and present to Spa Supervisor for review. Develop and implement strategies for spa treatment options in off – spa locations to maximize revenue and increase exposure. Be totally knowledgeable in the resort’s Spa’s and other Emergency procedures, to include the review of action to be taken, including evacuation plans, in case of Fire, Bomb Threat, or Natural Disaster, and action to be taken in regard to other incidents, such as assault, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures. Take the necessary precautions to safe-guard at all times the resort’s funds, records, and equipment entrusted to the departments in his/her area of responsibility. Work hours/days vary as dictated by business needs, and may include weekends and holidays. Must be able to perform all other duties as assigned by the Spa Director. Acts as a leader in the absence of the Spa Director and maintains established guidelines.

Requirements

Applicants should have two to three years of experience in a customer service capacity
Excellent oral and written communication skills
Excellent organizational skills
The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential
Demonstrated, capable leadership is essential
Reliable transportation is mandatory
Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty
Applicants must be able to lift a five-gallon bottle of water and place it into a water dispenser
Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor
Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times

Responsibilities

Managing Spa front of house operations
Managing Guest Services Agents
Managing all areas of spa facility including the boutique, fitness areas and spa guest areas
Providing a warm introduction to the guests spa experience
Reserving/confirming spa appointments for guests
Acting as the point of contact for groups and bridal parties
Actively participating in ongoing training
Maintaining cleanliness standards in all areas of spa facility
Resolving staff complaints regarding product or service, rates, and personnel performance standards
Maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity
Submitting orders for review for all operational supplies and homecare products
Maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas
Keeping accurate records of warranties and work in progress
Maintaining a daily log of facility safety and cleanliness checks
Developing revenue enhancing and cost saving strategies and present to Spa Supervisor for review
Developing and implement strategies for spa treatment options in off – spa locations to maximize revenue and increase exposure
Ensuring that all subordinate staff are fully trained and capable of responding according to resort policies and procedures
Taking the necessary precautions to safe-guard at all times the resort’s funds, records, and equipment entrusted to the departments in his/her area of responsibility
Performing all other duties as assigned by the Spa Director
Acting as a leader in the absence of the Spa Director and maintains established guidelines