Spa Supervisor (Full Time) - Waldorf Astoria Las Vegas

Hilton • Paradise, NV

3d

About The Position

A Spa Supervisor serving at the Waldorf Astoria Las Vegas is always working on behalf of our Guests and working with other Team Members. As a Spa Supervisor you will:
· Work with Spa Managers and Staff in a professional manner; to supervise and coach concierge and host positions; to serve as the primary trainer.
· Provides courteous and efficient guest service from point of arrival to check out. Books, changes, cancels appointments.
· Sell retail offerings available in the Spa.
· Training/coaching-Train and maintain established standards for all hosts and concierge; including orientation and training of new hires, creating training opportunities for therapists on staff (product knowledge, Forbes, SALT, Brand Standards, CPR, Blood Borne Pathogens, HWU, etc). Assists with delivering annual reviews. Assists with interviewing and hiring, and coaching and counseling.
· Scheduling-Weekly scheduling of concierge and host staff according to WAPC policy in relation to hotel occupancy, and spa needs. Including communicating special needs to concierge/host and management concerning work schedules. Must be done a minimum of ten days in advance.
· Supplies/Inventory-oversees the maintenance of all host and concierge supplies and the placement of orders according to supply and demand.

Requirements

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Nice To Haves

• Passion for customer service
• Relevant qualifications

Responsibilities

• Work with Spa Managers and Staff in a professional manner
• Supervise and coach concierge and host positions
• Serve as the primary trainer
• Provide guest service
• Book, change, and cancel appointments
• Sell retail offerings
• Train and maintain standards for hosts and concierge
• Create training opportunities for therapists
• Assist with delivering annual reviews
• Assist with interviewing, hiring, coaching, and counseling
• Weekly scheduling of concierge and host staff
• Oversee the maintenance of supplies and placement of orders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees