Spa & Salon Manager

BROKEN SOUND CLUB•Boca Raton, FL

1d•$90,000 - $105,000•Onsite

About The Position

The Spa & Salon Manager is responsible for overseeing comprehensive spa & salon services. This role ensures the highest standards of service, manages staff, maintains facilities, and stays up to date with new trends in the spa & salon industry. The Manager plays a crucial role in enhancing guest experience, driving revenue, and maintaining high levels of guest satisfaction across the spa & salon services.

Requirements

Bachelor’s degree in hospitality management, business administration.
Minimum of 5 years of experience in a managerial role within the spa industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to develop and implement successful spa & salon programs.
Strong financial acumen and experience managing budgets.
Knowledge of treatments, and services.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

A certification in spa or salon management it’s a plus.

Responsibilities

Oversee the daily operations of the salon & spa facilities.
Ensure all services are delivered at the highest standards of quality and efficiency.
Implement and maintain standard operating procedures (SOPs) for all areas within the spa & salon.
Monitor inventory levels and ensure timely procurement of supplies and equipment.
Recruit, train, and manage staff, including therapists, aestheticians, nail technicians, hair stylist and all other staff including support staff.
Conduct regular performance evaluations and provide feedback and coaching to staff.
Foster a positive and productive work environment, encouraging teamwork and professional growth.
Ensure an exceptional guest experience by maintaining high service standards and addressing guest needs and concerns promptly.
Develop and implement new spa programs and services to enhance the guest experience.
Monitor guest feedback and reviews to identify areas for improvement.
Develop and manage the spa & salon department budget.
Monitor financial performance, including revenue, expenses, and profitability.
Implement strategies to drive revenue and optimize operational costs.
Work with the marketing team to promote spa & salon services.
Develop promotional campaigns and special offers to attract new guests and retain existing ones.
Participate in community and industry events to promote spa & salon offerings.
Ensure that all spa & salon facilities are clean, safe, and well-maintained.
Coordinate with the maintenance team to address any facility issues promptly.
Implement health and safety protocols to ensure the well-being of guests and associates.
Stay up-to-date with industry trends and innovations in spa & salon services.
Develop and implement new salon & spa programs, treatments, and services.