Spa Runner

Gun Lake Tribal Gaming•Wayland, MI

About The Position

This position is essential in maintaining the cleanliness, organization, and overall smooth operation of the spa. The ideal candidate will have a strong commitment to the AAA Four Diamond customer service standards and the ability to handle multiple tasks efficiently. About Us: At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love: Love your brothers and sisters and share with them. Truth: Be true in everything you do. Be true to yourself and to your fellow Humans. Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery: To do what is right, even in the most difficult of times. Honesty: Be honest in every action and provide good feelings in your heart. Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less.

Requirements

Must be 16+ years of age.
Strong attention to detail, excellent organizational skills, and the ability to multitask.
Demonstrated commitment to providing exceptional customer service.
Professional appearance and demeanor, with the ability to handle guest opportunities promptly and courteously.
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to lift and carry heavy loads (60 lbs), stand for long periods and perform repetitive tasks.

Nice To Haves

Previous experience in a customer service or hospitality role, preferably in a spa or hotel environment is preferred.

Responsibilities

Assist spa therapists by preparing treatment rooms with necessary supplies and ensuring rooms are clean and ready for the next guest.
Restock towels, linens, and spa products in treatment rooms, locker rooms, and relaxation areas.
Ensure all spa areas are tidy, organized, and well-maintained throughout the day.
Replenish beverage stations with water, tea, and snacks for guests.
Greet and assist guests with their belongings upon arrival and departure from the spa.
Escort guests to their designated areas, such as treatment rooms, locker rooms, and relaxation lounges.
Provide valet parking assistance if required.
Deliver exceptional customer service by addressing guest inquiries and needs promptly and courteously.
Assist guests with information on spa services and amenities.
Ensure guest satisfaction by creating a welcoming and relaxing atmosphere.
Perform regular checks to ensure cleanliness and orderliness of all spa areas, including locker rooms, showers, and relaxation lounges.
Report any maintenance issues or safety hazards to the Spa Manager immediately.
Follow all health and safety guidelines to maintain a clean and sanitary environment.
Work closely with spa staff, including therapists, receptionists, and other attendants, to ensure seamless service delivery.
Assist with the setup and breakdown of special events and group bookings.
Participate in team meetings and training sessions to stay updated on spa policies and procedures.
Monitor inventory levels of spa supplies and linens, and notify management when reordering is necessary.
Assist with receiving and organizing deliveries of spa products and supplies.
All other duties as assigned.