Spa Reservation Agent

Atlantis Casino Resort & Spa•Reno, NV

About The Position

Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments. Shift Varies

Requirements

Must be at least 18 Years of age
Previous experience within call center or customer service environment preferred
Knowledge of call center telephony and technology
Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customer service principles and practices
Knowledge of administration and clerical processes
Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.

Responsibilities

Schedules Spa/Salon appointments and makes reservations.
Maintains the appointment calendar and confirms all Spa appointments.
Assists walk-in guests who do not have appointments and books them as soon as possible.
Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
Maintains a working knowledge of all services and products offered at the Spa.
Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.