Spa Receptionist

East Bank Club • Chicago, IL

3h • $19

About The Position

The Spa Receptionist will help foster the culture through self-leadership, passion, integrity, creativity and hospitality. The Receptionist supports the Spa Manager/Director, and ensures the client receives a warm, friendly, and professional interaction on every visit. The Receptionist is responsible to stay abreast of all Spa events, provider preferences and Spa offerings. The Receptionist ensures proper bookings within the Spa, and maintains strong and professional communications with managers, employees and clients.
Rate of Pay: $19.00 per hour, plus 5% commission. This is role is considered entry-level.

Flexibility with early mornings and weekends required. Must be able to adapt to changing schedule.

Requirements

• Ability to multitask, works well under pressure, and able to work in a fast paced environment.
• Ability to work weekends and be flexible with schedules.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.
• Must be able to sell Spa/Salon retail products.
• Microsoft Office Suite.
• Ability to type efficiently and adapt to comprehensive computer programs.
• Minimum three months’ Salon/Spa experience preferred, or comparable service environment.

Nice To Haves

• Experience with working in a luxury, upscale environment with strong hospitality focus preferred.

Responsibilities

• Provide quality customer service to all clients
• Treat members, guests & employees with fairness, integrity, positivity and consistency.
• Deliver a strong & consistent work ethic.
• Attend trainings and meetings as scheduled.
• Act as support system to our Spa Manager/Director & staff.
• Independently handle difficult service situations
• Ensure a positive client experience at all contact points.
• Perform administrative work including cash handling, booking accuracy, order receiving, inventory support, and stocking products.
• Answer incoming calls professionally and return calls as needed.
• Sell retail products.
• Maintain strong communication and teamwork with Spa staff.
• Understand opening and closing procedures.
• Understand operating system and online booking system.
• Process credit cards and gift cards.
• Maintain employee bank and full responsibility of own cash handling and reconciliations.
• Offer clients beverage, robes, sandals, and any other comfort needs.
• Maintain overall Spa cleanliness.
• Stock all Spa supplies.
• Communicate with management for stock replenishment.
• Communicate with Manager/Director for any extraordinary situations and/or conversations that may occur within the Spa.
• Present a professional image.
• Greet all clients with a prompt, warm, and professional welcome.
• Ensure all bookings include guest name, member number (if applicable), phone number and service.
• Answer phone calls professionally and follow phone scripts for new clients.
• Confirm appointments with the client immediately upon booking to ensure accuracy.
• Handle appointment distribution fairly throughout the Spa.
• Reconcile cash handling and personal employee bank upon each shift.
• Communicate with co-worker when stepping away from the desk is necessary.
• Ensure no employee other than the Manager/Director and Receptionists are behind the front desk.
• Communicate with service provider on any appointment bookings, changes and/or cancellations.
• Attend meetings and trainings as communicated by the Spa Manager/Director.
• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp and reach, sometimes above shoulder level.
• Ability to stoop, kneel and crouch.

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed