Spa Receptionist, Kohler Waters Spa

Kohler Co.•Kohler, WI

5d•$12 - $15•Onsite

About The Position

Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest. Specific responsibilities include: Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments Ensure accuracy of all reservations Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest Support all spa retail activities outside of retail team hours Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere Maintain facility safety, cleanliness and guest amenity standards Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours This is a full-time year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm.

Requirements

Must be 18 years or older to apply
Strong communication skills and ability to work in a fast paced environment
Ability to obtain and maintain liquor servicing license upon hire
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Prior customer service experience within a spa environment preferred, but not required

Responsibilities

Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
Ensure accuracy of all reservations
Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
Support all spa retail activities outside of retail team hours
Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
Maintain facility safety, cleanliness and guest amenity standards
Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours