Spa Receptionist

The Dewberry Charleston•Charleston, SC

35d•Onsite

About The Position

At The Dewberry, our primary focus is to become a part of our guests’ fondest memories, no matter their reason for visiting. Spa Receptionists will be responsible for providing each guest with personal attention and unparalleled service. The focus of this role will be to book spa reservations and assist patrons with any questions or queries, using a friendly demeanor to maintain The Dewberry standard. This role will contribute to the organization by serving as the initial and complete source of information for the spa’s treatments, retail products, billing, and procedures.

Requirements

High School diploma/GED.
Requires the ability to operate computer system and reservations system.
High attention to detail and accuracy.
Ability to handle difficult situations and patrons.
Ability to multi-task and complete assigned tasks.
Able to demonstrate excellent verbal and written communication.
Dependable work ethic with a positive attitude.
Must exude punctuality with regular and reliable attendance.
Ability to work weekends and holidays.
Ability to sit, stand, and walk for up to 8 hours.
Ability to push, pull, lift, or carry up to 20 lbs.

Nice To Haves

One year of reception experience preferred.

Responsibilities

Maintaine reception desk and Spa lobby
Answer multi-line telephone using proper etiquette and scripts.
Take Spa phone calls and phone call inquiries.
Perform pre- and post-shift duties.
Greet guests upon arrival using 5-Star language.
Handle all guest requests and needs in a courteous manner.
Handle online reservation system.
Ensure all transactions are completed promptly and accurately.
Escort guests to the locker rooms and relaxation room.
Handle all billing for Spa services and retail purchases.
Maintain complete knowledge of all treatments, retail products, and procedures.
Arrange all Spa appointments, current and future, in an efficient and courteous manner.
Monitor appointments to ensure there are no conflicts and bookings are maximized.
Ensure the relaxation room and locker rooms are always reset and fully stocked.
Maintain the utmost privacy of each guest.
Respond to guest emails in a timely manner.
Complete daily closing reports.
Assist guests, co-workers, and management when needed.
Conduct oneself in a positive, pleasant, helpful, and professional manner to reflect the high standards of The Dewberry Hotel.
Provide guests with information about Spa services and products.
Maintain the cleanliness and organization of the locker rooms, relaxation room, treatment rooms, and the back of house area of the Spa.
Ensure that all Spa supplies are fully stocked and readily available for therapists and estheticians.
Follow all Spa policies and procedures.
Participate in Spa staff meetings and training sessions as needed.
Perform any other required duties as assigned by management.