Spa Receptionist - Mandalay Bay
About The Position
As a Spa Receptionist, you’ll be the first point of connection in a journey of relaxation and luxury. With your warm smile, approachable nature, and attention to detail, you’ll create a welcoming and seamless check-in experience that sets the tone for our guests’ visit. Your professionalism and dedication to maintaining a polished environment play a key role in upholding the high standards that define the Mandalay Bay experience. This is your opportunity to be part of something special where your service makes every visit unforgettable.
Requirements
- Prior relevant experience in guest service or call center is preferred
- Prior experience is spa or salon setting is a plus
- High School Diploma or GED
- Must be 18 years of age or older
Responsibilities
- Consistently offer professional, friendly and engaging service to exceed guest expectations
- Follow all departmental and policies and procedures including safety and sanitation policies
- Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients
- Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system
- Promote and sell service treatments, enhancements, upgrades and retail products
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
