Spa Reception Lead

Arch Amenities Group•Orlando, FL

About The Position

The Lead Spa Receptionist, under the direction of the Facility Director, will be responsible for assisting in the daily operations of the facility including: implementing marketing, training and scheduling front desk staff, assisting with programming (if applicable); monitoring facility maintenance; ensuring that the highest levels of guest satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Lead Spa Receptionist may also help supervise front desk staff.

Requirements

College degree or comparable work experience
CPR/First-Aid Certified, if required by the client
Effective leadership skills and a strong work ethic
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Creative in marketing, promotion, and programming
Energetic, enthusiastic and motivational
Professional manner, discretion, and appearance
Excellent verbal and written skills
Able to show initiative and make decisions
Proficient in appropriate computer skills and office equipment.
Ability to stand for long periods
This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
Ability to lift 25 lbs.
Normal work hours: Varied to include nights, weekends, and holidays

Responsibilities

Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
Helps to supervise and follow up on guest requests and comments.
Assists in the training, and supervision of all front desk staff.
Assists in developing the staffing schedule to ensure adequate coverage.
Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
If applicable, works with Property Management Company to address resident questions and concerns.
If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
Other duties as assigned