Spa Reception

The Lodge at Primland•Meadows of Dan, VA

16d•Onsite

About The Position

Join our team as a Spa Reception / Coordinator, where you'll be the friendly face and welcoming voice that sets the tone for our guests' Spa experience. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from the moment they enter the Spa. Greet guests upon arrival, facilitate smooth processes. Confirm guest details, and communicate any special requests or accommodations to relevant departments. Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere. Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department. Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Requirements

Have a personality that constantly goes above and beyond
Attention to detail
Ability to work a flexible schedule, including weekends and some holidays, according to department needs
Prolonged periods of standing/engaging in physical activity

Responsibilities

Greet guests upon arrival, facilitate smooth processes.
Confirm guest details, and communicate any special requests or accommodations to relevant departments.
Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.