Spa Operations Manager

Hand and Stone, Oak Forest•Houston, TX

18d•$55,000 - $70,015•Onsite

About The Position

We are seeking a results-driven Spa Manager to enforce operational standards and drive aggressive sales execution. You will lead from the floor, holding your team accountable for KPIs, membership conversions, and service excellence. If you are a high-autonomy professional with a proven track record of managing staff performance and hitting revenue targets, this role is your opportunity to lead a top-tier team in a high-demand environment.

Requirements

3+ years of retail/spa management experience with a record of driving sales and managing team performance.
Proven ability to hold staff accountable for sales goals and service metrics.
Expertise in operational leadership: Managing POS/inventory systems, enforcing SOPs, and ensuring consistent high-level performance.
Deep knowledge of massage and skincare benefits, with the drive to educate and convert clients.
Resilience and a proactive, authoritative style.
You do not avoid difficult conversations.

Responsibilities

Drive membership conversions, upsell services, and increase revenue via smart scheduling, corporate promotions, and grassroots marketing.
Analyze performance to identify opportunities to ensure consistent growth.
Directly oversee, train, and manage performance for all front-desk and service staff.
Enforce company policies, conduct regular performance reviews, and maintain a culture of professional discipline and high productivity.
You are responsible for ensuring every staff member meets their individual sales and retention metrics.
Manage daily operations: client flow, inventory, scheduling, and compliance.
Maintain a clean, efficient spa that delights guests, even during busy peaks.
Deliver exceptional service, foster loyalty with personalized care, and resolve issues professionally.
Submit daily reports to owners for transparency.