Spa Manager

Hyatt Hotels Corp.•Park City, UT

29d

About The Position

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world. The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Surrounded by the beauty of Deer Valley, you'll join a team that values empathy, respect, and growth. Here, your career development and well-being go hand in hand. If you are an experienced spa leader with a passion for inspiring teams and creating extraordinary guest experiences, this opportunity as Spa Manager may be the next step in your career. Position Overview The Spa Manager is a salaried, exempt supervisory role responsible for the daily operations of our spa. Reporting to the Director of Spa, this role ensures seamless guest experiences, operational efficiency, financial accountability, and colleague development.

Requirements

Strong leadership, critical thinking and organizational skills to manage spa desk and support functions.
Proven ability to lead, motivate, and develop teams in a fast-paced environment.
Strong business acumen with the ability to manage budgets, analyze reports, and support revenue growth.
Exceptional interpersonal and communication skills; able to collaborate effectively across departments.
Proficiency with scheduling systems, payroll, and MS Office tools.
A passion for wellness, mindfulness, and delivering exceptional guest experiences.
Demonstrated success in driving guest service recovery and turning challenges into memorable experiences.
Strong emotional intelligence and conflict-resolution skills with both guests and colleagues.
Experience in luxury service standards and ability to coach teams to deliver consistent results.
Ability to design and facilitate training or team-building sessions.
Familiarity with spa retail, upselling strategies, and service revenue optimization.
Flexible availability, including evenings, weekends, and holidays.
Minimum of 3 years of spa leadership or operations management experience, preferably in a luxury, resort, or destination spa environment.
Track record of supporting service excellence, operational success, and colleague engagement.

Responsibilities

Lead, coach, and inspire spa desk and support staff to deliver authentic, personalized service that reflects our culture.
Oversee scheduling, payroll, and day-to-day operations, ensuring a proactive approach to service excellence and operational efficiency.
Partner with spa leadership on treatment development and logistics, menu updates, group event coordination, and overall guest and colleague satisfaction.
Support guest scheduling and resolve service-related challenges with empathy and care.
Ensure compliance with Hyatt policies and State Law requirements for cosmetology, esthetics and massage therapy. Ensure personal and team compliance for spa-specific standards, including safety, cleanliness, and service expectations.
Act as Manager on Duty in the absence of senior spa leadership.
Recruit, onboard, and train spa colleagues while fostering a culture of trust, balance, and growth.
Manage inventory, operational supplies, and budget performance to meet business objectives.
Monitor guest feedback daily and identify trends, providing leadership with insights and solutions to continually improve service delivery.
Oversee training consistency and ensure colleagues demonstrate mindfulness and luxury service behaviors at all touchpoints.
Support and facilitate colleague engagement programs, team-building activities, and recognition initiatives.
Serve as a coach and mentor to spa leads and support staff.
Assist in developing and executing strategies to increase revenue through scheduling optimization, retail sales, and service enhancements.