Spa Manager

Pyramid Global Hospitality•Oklahoma City, OK

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Spa Manager. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. The Spa Assistant Manager is responsible for supporting the Spa Director in all operations of the resort’s day spa. The role involves leading a team of spa professionals, developing and implementing business strategies, and ensuring that all spa customers enjoy a positive experience during their visit. Other responsibilities include training the team in OKANA service protocols as well as maintaining a clean and safe environment for the staff and customers. The Spa Assistant Manager will take on a leadership role in the absence of the Spa Director. This individual will also work closely with Guest Services and the Food & Beverage front of the house teams to promote the spa to in-house and arriving guests.

Requirements

High School graduate; bachelor’s degree in business or hospitality is a plus.
Minimum of 3 years’ experience in spa management, including relevant and required spa certifications.
Strong marketing skills to promote the spa to hotel guests and the public.
Strong interpersonal skills; customer-centric approach.
Read, write and speak English fluently.
In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area.
Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management.
Computer proficiency with spa POS systems and product controls and inventory.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain all Spa functions in compliance with sanitation laws.
Ensure compliance with all Pyramid Global Hospitality policies and procedures.
Investigate and resolve quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in department.
Maintain procedures for collecting payments for all services.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all spa-related guest correspondence.
Review all daily specials for quality and pricing.
Conduct or assist in scheduling training.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control.
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu/Services development – spa concepts.
Participate in the development of the annual budget.
Annually shop competitors.