Spa Manager

Pyramid Global Hospitality•Saint Michaels, MD

8d•$60,000 - $65,000

About The Position

The Spa Manager is responsible for the establishment and execution of clear short-term and long-term goals as set by the Director of Spa. The Spa Manager is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.

Requirements

High School Diploma or GED required. Business Degree (in Business Administration or Spa Management) an asset
Minimum of 2 years’ experience in management or supervisory position; Leadership experience in a spa or related field an asset
Experience in the hospitality industry an asset
Experience/education or licensing in one of the spa disciplines such as massage or aesthetics a strong asset
Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
Strong communication skills with the ability to develop relationships and foster cooperation
Ability to build strong relationships and lead a team of Spa professionals
Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
Proven leadership skills, which include coaching and training abilities and strong motivational skills.
Computer literacy
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm, a friendly and outgoing personality, positive attitude and possess excellent customer service skills.
Must have the ability to remain calm and collected in stressful situations.
Must promote, and lead by example a healthy, balanced lifestyle.
Must lead by example a professional, motivated approach to the team
Ability to read and interpret product and equipment manuals, skin care and massage journals, P+L Reports, Revenue reports.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to work with mathematical concepts in budgetary (sales, operational product and labor cost) forecasting and analysis operational revisions accordingly. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Must be alert and have quick reasoning. Should be able to make management decisions for the best interest of the hotel. Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.

Responsibilities

Manages overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently;
Directly responsible, and acts as a supervisor, for the Spa team.
Ensures the facility is in peak condition at all times (operations and cleanliness);
Manages the day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations;
Assists in the recruitment, development and training of support staff;
Manages, trains, and motivates all employees reporting to this position;
Reviews and manages daily productivity;
Reviews and creates Purchase Orders;
Conducts inventories on a monthly basis;
Manages product cost controls effectively;
Conducts Performance Appraisals in a timely manner;
Establishes short-term and long-term goals for each employees and review status of each goal on a monthly basis;
Ensures the establishment and execution of all departmental goals;
Assists in the implementation of 12-month marketing plan;
Helps identify new business and marketing opportunities;
Maintains thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques;
Establishes professional business relationships with all vendors and develops product inventories;
Facility walk-through to have visual presence within department for all spa staff;
Leads by example and ensure that employees follow all safety procedures and practices;
Assists in the development of and adherence to all departmental emergency procedures; and
Ensures guest satisfaction at all times
Ensures adherence of standard operating procedures for each department;
Be an ambassador of the hotel and the company at all times, in and outside of the work place;
Participates in the daily operations meeting, as necessary;
Follows and enforces established policies and procedures;
Handles confidential information for guests, employees, hotel or corporate interests;
Produces reports, as needed;
Participates in the Manager on Duty Program, representing the Inn in any matters relating to it;
Assists other employees with their job functions to ensure optimum service to guests;
Fosters and promotes a cooperative working climate, maximizing productivity and associate morale;
Maintains a high standard of personal hygiene and appearance in accordance with our Grooming Policy;
Supports Leading Quality Assurance & strive for constant improvements;
Assists with routine housekeeping tasks in guest or office areas, as needed;
Performs all job functions, special projects and tasks as assigned in a timely manner adhering to deadlines, as required; and
Maintains safety and security of all guest and general hotel information.