Spa Manager

Caesars Entertainment•Reno, NV

8d•$65,000 - $70,000

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. SALARY: $65,000-70,000 JOB SUMMARY Assist with day-to-day operations of Health Spa to ensure quality Guest Service.

Requirements

Strong communication and interpersonal skills
Ensure cleanliness of Health Spa is above reproach
Professional appearance and demeanor a must
Ensure policies and procedures are adhered too
Pleasant personality, team oriented and enjoys working with and serving people
High school education or equivalent preferred
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests
Above average speech – both speaking and reading/writing English
Need excellent interpersonal skills

Responsibilities

Maintain a professional, friendly and courteous atmosphere providing the guest with a delightful spa experience
Monitor daily operations of the Spa to ensure proper staffing levels, par stocks, organization and cleanliness
Assist employees in learning product knowledge as well as professional selling techniques and selling courtesies
Recommend and assist with the implementation of Policies and Procedures for the reception Desk and Spa areas to maintain and improve the service we offer
Act as the liaison between the Spa reception desk and all other Spa/Pool areas about requests for service from hotel guests
Supervise the timeliness of lunch breaks based on traffic flow and activity in the Spa
Follow all cash handling and register policies and procedures and adhere to payment card industry data security standards (PCI Compliance)
Records and collects all service and product sales charges
Schedule all Spa appointments and classes
Balances and completes all paperwork and posting at end of shift
Inform and educate guests about treatments, products and hotel services
Read notes in Health Spa logbook from previous shift
Train employees in specific job duties and recommend special training outside the company as needed
Evaluate the performance of employees, therapists and attendants and periodically review their performance levels
Protect the safety and health of employees and report any injuries to the appropriate company official
Implement suggestions, disciplinary and problem review procedures
Complete weekly schedules of staff
Inspect facilities every morning, reporting any oversights to Public Area Housekeeping
Inspects personnel daily to ensure complete uniform