Spa Manager

Highgate Hotels • St Pete Beach, FL

1d

About The Position

The Spa Manager at TradeWinds Resort is responsible for the overall leadership and day-to-day operations of the Spa. This role ensures exceptional guest experience, strong financial performance, and seamless operational execution across spa and retail environments. The Spa Manager leads and develops a diverse team, drives revenue through service and retail sales, and partners closely with marketing and other departments to support the resort’s brand and business goals.

Requirements

• Valid Massage Therapist License (required to act as Designated Massage Establishment Manager)
• 2–3 years of supervisory or management experience in spa and resort operations preferred.
• Prior guest service leadership experience, preferably in a resort or luxury hospitality setting.
• Strong leadership, organizational, and interpersonal skills.
• Proven ability to meet and exceed sales, service, and operational goals.
• Friendly, outgoing, and attentive personality with a passion for guest satisfaction.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Develop and execute the spa’s annual business plan, aligning revenue, labor, and expense strategies with overall resort objectives.
• Position the spa as a key profit center and experiential driver within the resort.
• Develop and execute promotions to increase spa and retail revenue in collaboration with the hotel marketing team
• Leads spa retail inventory and purchasing strategy, optimizing product assortments, pricing, and merchandising to drive revenue and enhance guest experience.
• Closely monitors the financial performance of the Spa and retail operations, providing solutions to improve problem areas and assisting in implementing corrective measures.
• Oversee daily operations of the Spa and retail to ensure smooth, efficient workflows.
• Keep accurate and up-to-date records and statistics on the spa department employees.
• Deliver consistent, high-quality guest service and promptly resolve guest concerns or complaints in a professional, solution-oriented manner.
• Uphold the highest standards of cleanliness, hygiene, and safety in compliance with all health, safety, and licensing regulations.
• Ensure compliance with company policies, procedures, and TradeWinds brand standards.
• Ensure appropriate staffing levels based on guest demand, business volume, and seasonal trends.
• Recruit, hire, train, schedule, coach, and evaluate spa members
• Ensure visual merchandising standards are met and maintained across all spa retail spaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed