Spa Manager

Corporate Office•Austin, TX

3d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Spa Manager for the beautiful Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 Support and assist the Spa Director and Spa’s vision and mission. Accept direct responsibility for Guest Services, Locker rooms, Facility and Inventory operations, Booking and Scheduling services; is responsible for the overall direction, coordination, and evaluation of these areas. Manage all spa operations in the absence of the Spa Director. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization

Requirements

Must speak fluent English.
Minimum 2 year previous Spa management experience is strongly preferred.
Must be flexible with work schedule and able to work weekends and holidays.
Follow all aspects of job safety.
Understand that the job may require bending, stooping, and lifting of materials of moderate weight.

Nice To Haves

CPR and First Aid certification is desired.

Responsibilities

Assist with the day-to-day operation of the spa.
Assist the Spa Director by providing department with the leadership necessary to attain their business goals and objectives.
Interact with guests as needed to ensure optimum guest service and satisfaction.
Analyze and translate guest interactions into service and facility improvements.
Respond to employee and guest needs with genuine concern and a sense of urgency.
Assist with daily and hourly adjustments of provider schedules such as: adding or moving lunches and appointments, upgrading or changing appointments, adding or releasing providers and rectifying general ResortSuite issues.
Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.
Adhere to all standard policies and procedures.
Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.
Develop a professional and on-going relationship with employees and guests.
Discussion of internal matters of any sort with guests is not permitted.
Communicate thoroughly, clearly and concisely across departments and through levels within the company.
Maintain a cooperative, team-like attitude in working with management and employees in all Omni departments.
Help achieve our common goals of maximizing guest satisfaction and profit margins.
Keep work area neat, clean and organized at all times.
Attend Omni required training classes and department meetings, assisting Spa Director with facilitation when required.
Manage, coach and direct the Spa Management Operations team.
Assist with the development and implementation of systems that will effectively and efficiently manage the operations of the spa.
Manage the maintenance of the spa facilities.
Oversee and troubleshoot the Spa booking system.
Prepare and submit accurate and timely payroll data.
Participate in the hiring process.
Participate in coaching, developing and training staff.
Participate in performing performance reviews.
Oversee and participate in the scheduling process for your specific areas of responsibility.
Participate and contribute with developing and implementing team building programs.
Manage conflict resolution between employees and/or guests.
Assist with the development of spa policies and procedures.
Assist with the preparation and adherence of the spa budget.
Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.
Enforce Omni standards of appearance of Spa facilities.
Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.
Attend annual trade shows related to spa activities, staying up-to-date with current trends in the industry.
Promote self as well as other Spa, Hotel and Club affiliates and services.
Must maintain client and spa business confidentiality/privacy at all times.
Perform other job-related duties as directed by Spa Director.