Spa Manager

Muckleshoot Casino Resort•Auburn, WA

20d•$73,492

About The Position

Exemplifies Muckleshoot Casino Resorts' values and sets a great example by always demonstrating excellent guest service and professionalism through the application and guidance of the Resort Leadership Expectations. Oversee all spa, pool, and fitness operations, ensuring seamless service delivery and adherence to brand standards. Ensure all guest-facing and back-of-the-house areas are clean, safe in compliance with health and safety regulations. Develop and implement up-selling strategies to maximize spa revenue. Build strong treatment and retail offers, focused on quality and guest satisfaction. Schedule staffing levels based on business needs, daily traffic, and special events (conventions, groups, VIPs). Oversee usage, inventory, treatment products, and cleaning supplies, ensuring proper training and compliance. Champion a culture of exceptional guest service and personalized wellness experiences. Smile and regularly engage with guests and team members Serve as the primary point of contact for VIP guests and high-profile clientele. Innovate spa services and wellness programs to align with industry trends. Monitor the condition of spa facilities, including furniture, fixtures, and décor, ensuring a pristine appearance. Establish and maintain preventive maintenance and sanitation programs. Develop, monitor, and manage departmental budgets, forecasts, and financial reports. Drives services and retail revenue with strategic pricing, promotional initiatives, and operational efficiencies. Monitor KPIs and implement strategies to improve profitability and guest satisfaction. Manage spa inventory effectively and follow Muckleshoot Casino Resort purchasing standards to ensure audit compliance. Ensure accurate and timely payment of payrolls, sales commissions, and/or independent contractor payments. Recruit, train, and mentor a team of spa professionals, team members, and independent contractors, fostering a culture of excellence. Conduct regular performance evaluations and provide coaching for growth. Analyze competitor offerings in both casino and non-casino environments to maintain a competitive edge. Cultivate partnerships with corporate clients and local businesses to grow group and membership opportunities. Perform all duties assigned.

Requirements

5 (five) years of experience as a Spa Manager in a Resort, Hotel, or Casino or similar quality, or a well-established spa brand.
3 (three) years of experience in a leadership role.
Strong leadership and supervisory skills, with the ability to motivate and manage a team
Strong knowledge of spa operations, wellness trends, retail operations, and guest service excellence.

Nice To Haves

Luxury spa/hotel experience a plus!

Responsibilities

Oversee all spa, pool, and fitness operations, ensuring seamless service delivery and adherence to brand standards.
Ensure all guest-facing and back-of-the-house areas are clean, safe in compliance with health and safety regulations.
Develop and implement up-selling strategies to maximize spa revenue.
Build strong treatment and retail offers, focused on quality and guest satisfaction.
Schedule staffing levels based on business needs, daily traffic, and special events (conventions, groups, VIPs).
Oversee usage, inventory, treatment products, and cleaning supplies, ensuring proper training and compliance.
Champion a culture of exceptional guest service and personalized wellness experiences.
Serve as the primary point of contact for VIP guests and high-profile clientele.
Innovate spa services and wellness programs to align with industry trends.
Monitor the condition of spa facilities, including furniture, fixtures, and décor, ensuring a pristine appearance.
Establish and maintain preventive maintenance and sanitation programs.
Develop, monitor, and manage departmental budgets, forecasts, and financial reports.
Drives services and retail revenue with strategic pricing, promotional initiatives, and operational efficiencies.
Monitor KPIs and implement strategies to improve profitability and guest satisfaction.
Manage spa inventory effectively and follow Muckleshoot Casino Resort purchasing standards to ensure audit compliance.
Ensure accurate and timely payment of payrolls, sales commissions, and/or independent contractor payments.
Recruit, train, and mentor a team of spa professionals, team members, and independent contractors, fostering a culture of excellence.
Conduct regular performance evaluations and provide coaching for growth.
Analyze competitor offerings in both casino and non-casino environments to maintain a competitive edge.
Cultivate partnerships with corporate clients and local businesses to grow group and membership opportunities.
Perform all duties assigned.

Benefits

Competitive salary starting at $73,492 - DOE with discretionary performance bonuses 2x a year!
Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage.
Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans.

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