Spa Locker Room Attendant

Sandpearl Resort•Clearwater, FL

About The Position

The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. Duties and Responsibilities: Be on time for shift and maintain consistent, regular attendance record. Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area. Stock locker room supplies and amenities. Ensures adequate stock of supplies and equipment; inform manager when stock is low. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests. Maintain complete confidentiality in all guest matters in accordance with company policy; Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Requirements

Ability to be efficient and productive in a fast-paced environment
Must have enthusiasm and possess excellent customer service skills
Enjoy working with people and possess a friendly and outgoing personality
Excellent communication and listening skills
Must be a team player

Responsibilities

orientating guests to the spa facilities
greeting guests as they enter the facilities
providing personal guest service
keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
Stock locker room supplies and amenities
Ensures adequate stock of supplies and equipment
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Maintain eye contact when addressing external and internal guests
Maintain complete confidentiality in all guest matters in accordance with company policy
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Maintain a positive attitude and contribute toward a quality work environment
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention